Appointment Setter – Travel Coordination & Tour Booking

---

Key Responsibilities

Outbound Outreach: Execute 150–200+ dials per day to prospective travelers.

Qualification: Use "The Bible" (our strict qualification framework) to verify eligibility regarding age, marital status, income, and previous travel history.

Incentive Presentation: Effectively communicate the value of travel certificates (e.g., 4-night hotel stays, airfare packages, and dining cards) to encourage attendance.

Scheduling: Manage real-time slot availability across various tour locations and book appointments accurately.

Consistency: Adhere strictly to word-for-word scripts while maintaining a natural, engaging conversation.

Quality Assurance: Maintain a QA score of 90% or higher by following all compliance and disclosure requirements.

Requirements

Communication: Exceptional verbal and written English communication skills (Spanish fluency is a significant plus).

Experience: Previous experience in BPO lead generation, appointment setting, or customer service is preferred.

Persistence: Ability to handle high-volume dialing and navigate common objections using professional rebuttals.

Technical Proficiency: Comfortable working with CRM platforms and multi-line dialers.

Integrity: Must follow ethical "No-Call" protocols and compliance guidelines (strictly no "free vacation" or "no sales pitch" misrepresentations).

Performance Targets

Dials: 150–200 per day.

Qualified Conversations: 7–10 per day.

Bookings: 2–5 per day.

QA Standard: 85%–90%+.

What We Offer

Professional training and a comprehensive Operations Manual to ensure your success.

Competitive base salary with performance-based incentives for successful bookings and "show" rates.

A stable, non-sales environment focused on logistics and coordination.