At BPO Sales Group, Inc., we specialize in professional business development and U.S. sales representation for BPOs worldwide. Our mission is to deliver exceptional service and build lasting relationships with clients. Join our team and be part of a company that values excellence, growth, and innovation.
Role Overview:
We are seeking dedicated and customer-focused Call Center Agents to provide high-quality customer service for our clients in the travel industry. This is a non-sales position, perfect for individuals who enjoy helping customers and solving problems.
Key Responsibilities:
- Respond to inbound customer inquiries via phone, email, or chat
- Assist customers with travel bookings, reservations, and general inquiries.
- Resolve issues promptly and professionally, ensuring customer satisfaction.
- Document customer interactions accurately in the system.
- Collaborate with team members to maintain service quality and efficiency.
- Maintain up-to-date knowledge of client products, policies, and procedures.
Requirements:
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Customer-focused mindset with patience and empathy.
- Comfortable working in a fast-paced environment.
- Previous experience in call center, customer service, or travel support is a plus.
- Basic computer skills and ability to navigate multiple systems.
What We Offer:
- Competitive compensation and benefits.
- Training and professional development opportunities.
- Supportive, collaborative, and growth-oriented environment.
- Opportunity to work with international clients and gain global experience.