Revolutionize Your Business with BPO Sales Group

Chief Sales Officer and Founder of  BPO Sales Group

Ken Schwartz is a distinguished figure with over three decades of executive-level experience in the dynamic realm of Business Process Outsourcing (BPO). Throughout his illustrious career, Ken has cultivated an impressive client base that includes esteemed companies such as IBM, Hyatt Hotels, Microsoft, eBay, McGraw-Hill, General Electric Finance, and Avis Rent-A-Car. His influence and impact in the BPO space have been nothing short of remarkable, solidifying his status as a prominent leader in the industry.

Drawing from his wealth of experience and extensive network of relationships, Ken has masterfully navigated executive-level decision-making and honed the art of building enduring partnerships. His ability to forge and nurture connections has been instrumental in driving business growth and fostering collaborative ventures that have left an indelible mark on the BPO landscape.

Beyond his corporate endeavors, Ken is also an esteemed Adjunct Professor at Barry University, his alma mater. In this role, he has made it a personal mission to impart his wealth of knowledge and expertise to the next generation of graduates. Ken is deeply committed to instilling in his students the value of ethical practices in business, ensuring that they are well-prepared to navigate the complexities of the modern corporate landscape with integrity and foresight.

Ken Schwarz's extraordinary career trajectory is a testament to his unwavering dedication to excellence, his ability to cultivate meaningful relationships, and his passion for nurturing ethical leadership in the next generation of business professionals. His impact on the BPO industry and his commitment to shaping future leaders underscore his status as a respected luminary in the world of executive leadership and education.

President and CXO of the KPI Group

Tom Rocca is a seasoned professional with over 35 years of invaluable expertise in customer service and the advancement of contact center technology. Throughout his distinguished career, Tom has honed his skills in enhancing brand management, optimizing the customer life cycle, and championing a comprehensive multi-channel marketing strategy.

With a keen focus on enterprise customer strategy, Tom spearheads the tactical execution of initiatives aimed at elevating the customer experience to new heights. His strategic acumen is evidenced by his instrumental role in developing forward-looking plans that align with the organization's commercial and brand objectives, all while delivering executive-level customer insights to inform decision-making.

In the realm of tactical execution, Tom is a driving force behind the development of acquisition programs, the definition and optimization of key customer segments, as well as the harnessing and leveraging of critical insights to fuel growth. At an executive level, he plays a pivotal role in steering the organization towards sustainable and profitable expansion through strategically crafted initiatives.

Tom Rocca's illustrious career is marked by his unwavering dedication to elevating customer service standards, his steadfast commitment to leveraging technology for the benefit of customers, and his strategic leadership in nurturing enduring customer relationships. His impressive track record and profound impact on customer-centric strategies underscore his status as a prominent figure in the realm of customer service and contact center technology.

Chief Operating Officer of BPO Sales Group,

Anthony Guanio is card carrying member of the American Mensa, recognized for his exceptional intellect and his ability to translate complex ideas into solutions.

As one of the Philippines Top 30 Leaders of 2024, Tony stands as a powerful example of what modern leadership can achieve when grounded in vision, integrity, and relentless pursuit of excellence. 

An exceptionally versatile communicator, he leverages high level multilingual capabilities across six distinct languages; Which Includes English, Mandarin, and Spanish, combined with native and regional fluency in Tagalog, Bisaya, and some Kapampangan to drive cross border collaboration and seamless global operations. 

Tony’s professional journey began in 2007 with LiveHireWire, the world’s first stream-capable executive job portal. The platform introduced a new era in digital recruitment, combining real-time capabilities with talent acquisition strategies that were ahead of their time.

His drive to push boundaries continued and was instrumental with The Quattor Elementa WebGroup, which rapidly grew into one of the most successful and fast scaling enterprises in Philippine business history.

Under his influence, the company became a benchmark for organizational scaling, digital modernization, and strategic execution.

Today, Tony continues to champion innovation across multiple industries, from business process outsourcing to cybersecurity, software development, and corporate advisory. His leadership ethos centers on empowering people, building resilient systems, and anticipating the evolving needs of global markets. He remains deeply involved in shaping high-level strategies, optimizing operations, and mentoring emerging leaders within the organizations he serves.

CEO of Lennon Communications

Marge Lennon loves to tell other people's stories by writing succinct press releases, fun-to-read feature stories and award narratives. Her communications are crafted to each client's unique market, aimed at helping them achieve a specific goal. After more than four decades of "story-telling," she has helped clients create their own unique image and has been called a "legend maker" in the process. Marge is proud of her role as a historian (of sorts) for the timeshare industry, having had a front-row seat to the growth and now consolidation of this industry.

What we do. Since its launch in 1985, Lennon Communications has provided public relations, marketing, and advertising services for some of the biggest names in the timeshare, hospitality, home furnishings, real estate, property management, interior design, restaurant, and construction industries. With an in-depth knowledge of most facets of these industries, many of their clients have been in related fields, located from Marco Island to Maui and beyond. The company’s portfolio includes hundreds of press releases, newsletters, brochures, sales materials, and the total creation of over 900 owner-directed newsletters, a firm specialty. Marge excels in writing winning award narratives ... over 400 for Clive Daniel Home and several hundred for ARDA's awards program.

Chief Legal Counsel, BPO Sales Group, Inc.
Founder, Cove Law 

Andrew Cove serves as the Chief Legal Counsel for BPO Sales Group, Inc., bringing over three decades of legal experience with a unique specialization in telemarketing law, regulatory compliance, and consumer protection. He is also the founder and managing attorney of Cove Law PLLC, a Florida-based law firm known for its deep expertise in representing businesses in the teleservices and customer engagement industries.

Earlier in his career, Andrew served as Senior Assistant Attorney General for the State of Florida, where he led high-profile investigations and prosecutions of telemarketing fraud. His work in public service contributed significantly to the development of consumer protection policy, including the authorship of a legislative proposal that was later enacted as Florida’s Telemarketing Act—a key statute governing ethical telemarketing practices in the state.

In private practice, Andrew has become a recognized authority in regulatory and compliance matters affecting outbound and inbound call centers, customer engagement companies, and technology providers. He has successfully represented corporate clients and individual executives in litigation and enforcement actions before both state and federal courts across the United States. His work includes advising on TCPA compliance, state registration requirements, and FTC/State AG investigations.

Andrew is also a sought-after speaker and industry thought leader. On October 9–12, 2023, he attended the PACE ACX Convention in Charlotte, North Carolina—an event hosted by the Professional Association for Customer Engagement (PACE) that brings together compliance experts, business leaders, and regulators from across the country and around the world.

Outside of his legal practice, Andrew is deeply involved in his community. He is married with two children and is an accomplished martial artist, actively practicing and teaching traditional martial arts in Hollywood, Florida, where he lives.

 Founder and CEO of Citadel6 Cybersecurity   

John built one of the region’s most trusted cybersecurity and compliance advisory firms serving healthcare networks, financial organizations, and service providers across the United States. Under his leadership, Citadel6 delivered measurable reductions in cyber risk, elevated client confidence, and pioneered compliance-driven security programs aligned to NIST, HIPAA, PCI, and FTC standards.

Previously, as CIO and CISO for Centris Information Services, a nearshore BPO serving global healthcare and insurance clients, John directed digital transformation and infrastructure modernization efforts that supported 300% business growth. His initiatives in secure system architecture, data governance, and automation established Centris as a technology-enabled outsourcing partner for Fortune 500 clients and top-10 healthcare payers.

John’s earlier leadership roles within large-scale healthcare systems and international contact centers shaped his ability to bridge technology, operations, and client relations. He has guided multidisciplinary teams in areas ranging from revenue cycle management and digital media operations to cloud computing and data analytics, consistently transforming underperforming operations into compliant, growth-ready ecosystems.

A U.S. Marine Corps veteran and proud fifth-generation Texan, John brings a disciplined, servant-leader approach to every engagement. He holds an MBA from Ashford University and a BAAS from Stephen F. Austin State University, and continues to serve as an advisor, public speaker, and advocate for cybersecurity maturity and ethical outsourcing practices 

CFO 

Jack Kaminski is a seasoned professional with a wealth of experience in financial management. With a strong educational foundation, he holds a degree in accounting and finance, and an advanced degree in Marketing and Financial Management from the prestigious Johns Hopkins University. Jack's academic background has equipped him with a deep understanding of both the number-driven aspects of financial management as well as the strategic marketing principles that drive business success.

Throughout his career, Jack has consistently demonstrated his expertise in financial management and strategic leadership. As a respected figure in the business world, he holds positions on the board of several companies where he offers valuable insights and strategic guidance. Jack's role as the Chief Operating Officer of Cuillo Enterprise allows him to utilize his extensive knowledge and skills to drive operational excellence and financial growth within the organization.

Jack's commitment to excellence, combined with his strong educational background and broad professional experience, positions him as a key player in the financial management arena. His strategic mindset, coupled with his ability to navigate the complexities of modern business environments, makes him a valuable asset to any organization he serves. Whether it's optimizing financial performance, implementing growth strategies, or driving operational efficiency, Jack Kaminski's expertise and leadership continue to make a significant impact in the world of financial management.