Revolutionize Your Business with BPO Sales Group

Chief Sales Officer and Founder of  BPO Sales Group

Ken Schwartz is a distinguished figure with over three decades of executive-level experience in the dynamic realm of Business Process Outsourcing (BPO). Throughout his illustrious career, Ken has cultivated an impressive client base that includes esteemed companies such as IBM, Hyatt Hotels, Microsoft, eBay, McGraw-Hill, General Electric Finance, and Avis Rent-A-Car. His influence and impact in the BPO space have been nothing short of remarkable, solidifying his status as a prominent leader in the industry.

Drawing from his wealth of experience and extensive network of relationships, Ken has masterfully navigated executive-level decision-making and honed the art of building enduring partnerships. His ability to forge and nurture connections has been instrumental in driving business growth and fostering collaborative ventures that have left an indelible mark on the BPO landscape.

Beyond his corporate endeavors, Ken is also an esteemed Adjunct Professor at Barry University, his alma mater. In this role, he has made it a personal mission to impart his wealth of knowledge and expertise to the next generation of graduates. Ken is deeply committed to instilling in his students the value of ethical practices in business, ensuring that they are well-prepared to navigate the complexities of the modern corporate landscape with integrity and foresight.

Ken Schwarz's extraordinary career trajectory is a testament to his unwavering dedication to excellence, his ability to cultivate meaningful relationships, and his passion for nurturing ethical leadership in the next generation of business professionals. His impact on the BPO industry and his commitment to shaping future leaders underscore his status as a respected luminary in the world of executive leadership and education.

President and CXO of the KPI Group

Tom Rocca is a seasoned professional with over 35 years of invaluable expertise in customer service and the advancement of contact center technology. Throughout his distinguished career, Tom has honed his skills in enhancing brand management, optimizing the customer life cycle, and championing a comprehensive multi-channel marketing strategy.

With a keen focus on enterprise customer strategy, Tom spearheads the tactical execution of initiatives aimed at elevating the customer experience to new heights. His strategic acumen is evidenced by his instrumental role in developing forward-looking plans that align with the organization's commercial and brand objectives, all while delivering executive-level customer insights to inform decision-making.

In the realm of tactical execution, Tom is a driving force behind the development of acquisition programs, the definition and optimization of key customer segments, as well as the harnessing and leveraging of critical insights to fuel growth. At an executive level, he plays a pivotal role in steering the organization towards sustainable and profitable expansion through strategically crafted initiatives.

Tom Rocca's illustrious career is marked by his unwavering dedication to elevating customer service standards, his steadfast commitment to leveraging technology for the benefit of customers, and his strategic leadership in nurturing enduring customer relationships. His impressive track record and profound impact on customer-centric strategies underscore his status as a prominent figure in the realm of customer service and contact center technology.

Chief Legal Counsel, BPO Sales Group, Inc.
Founder, Cove Law 

Andrew Cove serves as the Chief Legal Counsel for BPO Sales Group, Inc., bringing over three decades of legal experience with a unique specialization in telemarketing law, regulatory compliance, and consumer protection. He is also the founder and managing attorney of Cove Law PLLC, a Florida-based law firm known for its deep expertise in representing businesses in the teleservices and customer engagement industries.

Earlier in his career, Andrew served as Senior Assistant Attorney General for the State of Florida, where he led high-profile investigations and prosecutions of telemarketing fraud. His work in public service contributed significantly to the development of consumer protection policy, including the authorship of a legislative proposal that was later enacted as Florida’s Telemarketing Act—a key statute governing ethical telemarketing practices in the state.

In private practice, Andrew has become a recognized authority in regulatory and compliance matters affecting outbound and inbound call centers, customer engagement companies, and technology providers. He has successfully represented corporate clients and individual executives in litigation and enforcement actions before both state and federal courts across the United States. His work includes advising on TCPA compliance, state registration requirements, and FTC/State AG investigations.

Andrew is also a sought-after speaker and industry thought leader. On October 9–12, 2023, he attended the PACE ACX Convention in Charlotte, North Carolina—an event hosted by the Professional Association for Customer Engagement (PACE) that brings together compliance experts, business leaders, and regulators from across the country and around the world.

Outside of his legal practice, Andrew is deeply involved in his community. He is married with two children and is an accomplished martial artist, actively practicing and teaching traditional martial arts in Hollywood, Florida, where he lives.