Revolutionize Your Business with BPO Sales Group

CSO and Founder of  BPO Sales Group

Ken Schwartz is a distinguished figure with over three decades of executive-level experience in the dynamic realm of Business Process Outsourcing (BPO). Throughout his illustrious career, Ken has cultivated an impressive client base that includes esteemed companies such as IBM, Hyatt Hotels, Microsoft, eBay, McGraw-Hill, General Electric Finance, and Avis Rent-A-Car. His influence and impact in the BPO space have been nothing short of remarkable, solidifying his status as a prominent leader in the industry.

Drawing from his wealth of experience and extensive network of relationships, Ken has masterfully navigated executive-level decision-making and honed the art of building enduring partnerships. His ability to forge and nurture connections has been instrumental in driving business growth and fostering collaborative ventures that have left an indelible mark on the BPO landscape.

Beyond his corporate endeavors, Ken is also an esteemed Adjunct Professor at Barry University, his alma mater. In this role, he has made it a personal mission to impart his wealth of knowledge and expertise to the next generation of graduates. Ken is deeply committed to instilling in his students the value of ethical practices in business, ensuring that they are well-prepared to navigate the complexities of the modern corporate landscape with integrity and foresight.

Ken Schwarz's extraordinary career trajectory is a testament to his unwavering dedication to excellence, his ability to cultivate meaningful relationships, and his passion for nurturing ethical leadership in the next generation of business professionals. His impact on the BPO industry and his commitment to shaping future leaders underscore his status as a respected luminary in the world of executive leadership and education.

President and CXO of the KPI Group

Tom Rocca is a seasoned professional with over 35 years of invaluable expertise in customer service and the advancement of contact center technology. Throughout his distinguished career, Tom has honed his skills in enhancing brand management, optimizing the customer life cycle, and championing a comprehensive multi-channel marketing strategy.

With a keen focus on enterprise customer strategy, Tom spearheads the tactical execution of initiatives aimed at elevating the customer experience to new heights. His strategic acumen is evidenced by his instrumental role in developing forward-looking plans that align with the organization's commercial and brand objectives, all while delivering executive-level customer insights to inform decision-making.

In the realm of tactical execution, Tom is a driving force behind the development of acquisition programs, the definition and optimization of key customer segments, as well as the harnessing and leveraging of critical insights to fuel growth. At an executive level, he plays a pivotal role in steering the organization towards sustainable and profitable expansion through strategically crafted initiatives.

Tom Rocca's illustrious career is marked by his unwavering dedication to elevating customer service standards, his steadfast commitment to leveraging technology for the benefit of customers, and his strategic leadership in nurturing enduring customer relationships. His impressive track record and profound impact on customer-centric strategies underscore his status as a prominent figure in the realm of customer service and contact center technology.

Chief Operating Officer of CRM Tech Help  

Anthony Guanio is a Visionary Leader at the Forefront of Business and Technology

 serving as the Chief Operating Officer of the BPO Sales Group, He is a polymath whose influence in the realms of business and technology is nothing short of transformative. A member of Mensa, Tony's remarkable intellect and passion for innovation have been evident from a young age. At just 11 years old, he taught himself to code, laying a solid foundation for his future successes.

Tony’s insatiable thirst for knowledge propelled him into higher education at an accelerated pace, being admitted to State University at the extraordinary age of 14. His early academic achievements reflected his exceptional intellect and deep passion for learning, setting the stage for a career marked by groundbreaking innovations and leadership.

In 2007, Tony’s entrepreneurial drive led to the creation of LiveHireWire, the world’s first stream-capable executive job portal. This pioneering platform revolutionized digital recruitment, exemplifying his ability to foresee industry trends and leverage emerging technologies for significant impact.

Continuing his streak of innovation, Tony co-founded The Quattor Elementa WebGroup in 2011. Under his leadership, the company rapidly emerged as one of the fastest-growing enterprises in Philippine business history. This accomplishment not only highlighted Tony's business acumen but also cemented his status as a key figure in the industry.

Beyond his entrepreneurial ventures, Tony holds influential positions on the boards of five companies, including three closed corporations, where he plays a crucial role in steering strategic decisions and driving sustainable growth.

A true trailblazer, Anthony Guanio continues to shape the future with his visionary leadership, relentless pursuit of excellence, and a keen eye for innovation. His journey is a testament to the power of intellect, determination, and a forward-thinking approach in transforming industries and inspiring the next generation of leaders.

Founder and CEO of InGene

Vikram is a seasoned professional with an impressive track record spanning over two decades of providing unwavering support to major market players across diverse industries. Armed with a degree in Computer Science and a robust foundation in Mathematics and Statistical Analysis, Vikram possesses a formidable skill set that has propelled him to the forefront of his field.

Throughout his illustrious career, Vikram has played a pivotal role in the development and success of some of the most influential brands in the fitness industry. His visionary leadership and strategic acumen have been instrumental in shaping and nurturing one of the most recognizable brands in the fitness realm. In addition to his profound impact in the fitness arena, Vikram has deftly diversified his portfolio to encompass the realm of technology and an array of top-level business services.

Vikram's multifaceted expertise and astute business acumen have positioned him as a true trailblazer, seamlessly navigating the intersection of fitness, technology, and high-level business services. His ability to innovate and drive sustainable growth across diverse industries is a testament to his prowess as a dynamic professional, paving the way for continued success and influence in the global business landscape.

MD at CBB

Building a remarkable career in banking with HBOS, where he navigated roles including Area Management across the UK, Charles embarked on an enriching journey with the BBC/Capita. This tenure was marked by his delivery of an award-winning service, complemented by his role as a chair and keynote speaker at numerous European conferences. His exceptional leadership in sales and service caught the attention of Churchill Insurance, which led to his recruitment as their Sales and Service Director. Under his guidance, the company not only clinched the Insurer of the Year title but also received two Innovation awards for Claims and Complaints Handling.

Transitioning to the role of Managing Director at a struggling UK-based BPO, Charles masterfully steered the company from financial doldrums to significant profitability and recognition as Employer of the Year within a mere two years.

His saga of success continued at British Gas, where his contributions were celebrated with awards in Employee Engagement and Innovation, alongside a commendation from Yorkshire Universities for his exemplary leadership. Moreover, Charles' tenure at British Gas was highlighted by a humanitarian project where he played a pivotal role in establishing a school for children in Nepal, an achievement he regards as his most fulfilling.

Expanding his horizon, Charles made impactful strides in SA, managing businesses across Australia, the US, and the UK, before assuming the mantle of Group Managing Director for an organization with footprints in the UK and SA.

Currently, Charles relishes the role of a Non-Executive Director for various companies, while also spearheading his own businesses across the US, Europe, Middle East, and the UK.

Self-described as an atypical Glaswegian, Charles amusingly notes his aversions to whisky, golf, and the bagpipes, highlighting the unique blend of traits that define his distinguished career and personal life.

Managing Director PPM Cloud Software Ltd 

Philip Peter Moran is an accomplished sales leader and business consultant who's expansive 20-year career has been rooted deeply in the contact center industry. His extensive experience and strategic acumen place Philip at the forefront of managing and executing international projects with a finesse that few can parallel.

A catalyst for change, Philip excels in delivering transformative solutions, always with a laser focus on augmenting customer satisfaction while shaping the cost-efficiency landscape. A pioneer in AI in the BPO and Customer Experience space. He is adept at steering organizations through the complexities of new technology implementation and has a keen eye for selecting the most synergistic BPO partners to support his clients' objectives. Delivering unparalleled Customer Satisfaction, increased productivity and record-breaking ROI.

Philip's consulting expertise transcends mere advisory, encompassing a robust offering of business development and sales strategies. This expertise is available flexibly, tailored to the needs of his clients, whether on a freelance or part-time basis. He is at the forefront of on multiple payment industry standards and compliance including multiple levels of PCI.

His client base spans a variety of sectors, including software vendors and BPO companies eager to navigate and make their mark in burgeoning markets across the UK, Turkey, and the broader EMEA region.

Not only limited to traditional business consulting, Philip has carved a niche in the gaming industry. Clients developing games find in Philip a seasoned guide who provides invaluable marketing, sales, and publishing insights. His capability to act as an advisor or agent ensures that his clients' ventures are not just created with passion but brought to the market with precision and a winning strategy.

With Philip Peter Moran, you're partnering with a visionary whose experience doesn't just speak – it delivers. Whether you are seeking to refine your customer experience, expand your technological horizons, or penetrate new markets, Philip is the ally you need to turn your ambitious goals into tangible successes.

CFO 

Jack Kaminski is a seasoned professional with a wealth of experience in financial management. With a strong educational foundation, he holds a degree in accounting and finance, and an advanced degree in Marketing and Financial Management from the prestigious Johns Hopkins University. Jack's academic background has equipped him with a deep understanding of both the number-driven aspects of financial management as well as the strategic marketing principles that drive business success.

Throughout his career, Jack has consistently demonstrated his expertise in financial management and strategic leadership. As a respected figure in the business world, he holds positions on the board of several companies where he offers valuable insights and strategic guidance. Jack's role as the Chief Operating Officer of Cuillo Enterprise allows him to utilize his extensive knowledge and skills to drive operational excellence and financial growth within the organization.

Jack's commitment to excellence, combined with his strong educational background and broad professional experience, positions him as a key player in the financial management arena. His strategic mindset, coupled with his ability to navigate the complexities of modern business environments, makes him a valuable asset to any organization he serves. Whether it's optimizing financial performance, implementing growth strategies, or driving operational efficiency, Jack Kaminski's expertise and leadership continue to make a significant impact in the world of financial management.